Shipping Policy

Processing and dispatch

Orders are typically processed and dispatched within 1–3 days. If an issue affects your order, please contact us through the Contact page.

Estimated delivery

Delivery is estimated to take 6–12 days. Delivery times are estimates and may vary because of carrier operations, customs processing, local conditions, or other circumstances outside our control.

Shipping charges and import costs

Shipping is free on all products. We cover applicable customs duties, taxes, and related import charges, so you should not be asked to pay additional shipping or import fees to receive your order. If a carrier requests such a payment, please contact us through the Contact page before paying so we can help resolve the issue.

Delivery information

Please check your delivery details when placing an order. If you notice an error or have a delivery concern, contact us as soon as possible through the Contact page. We will work with you to find an appropriate solution.

All prices are in USD.

After placing an order

Please review your contact and delivery information carefully at checkout. Complete and accurate details help the carrier deliver your order and help us reach you if there is a question. If you notice a mistake after placing an order, contact us through the Contact page as soon as possible. We will do our best to help, although changes may not be possible once an order is being prepared or has been dispatched.

Following your delivery

When tracking information is available, it may be provided so you can follow the shipment. Tracking updates are supplied by the carrier and may take time to appear or change. A lack of an immediate update does not necessarily mean that a package has stopped moving.

The 6–12 day delivery period is an estimate rather than a guaranteed arrival time. Weather, carrier disruptions, customs processing, local delivery conditions, and other unforeseen events can affect transit. If your order has not arrived within the estimated period, please contact us so we can investigate.

Dispatch delays

If we cannot dispatch your order within the stated timeframe, we will let you know and explain the available options. Where required by applicable law, these include agreeing to a revised dispatch time or cancelling the unshipped order for a prompt refund. We will provide a revised estimate when one is available.

Delivery problems

If your package appears damaged, an item is missing, or you receive the wrong item, please contact us through the Contact page with your order details and a description of the issue. Photos of the package or item can help us assess visible damage. We will review the information and work with you on an appropriate solution.

If tracking shows a package as delivered but you cannot find it, please check the delivery location and any delivery notice, then contact us for assistance. We will help investigate with the carrier where appropriate.

Returns

For information about requesting a return within 60 days of receipt and the refund process, please see the Refund Policy. Contact us through the Contact page before sending an item back so we can provide the appropriate instructions.