Customer Service Policy

Contacting us

We want your shopping experience to be clear and straightforward. For help with products, orders, delivery, returns, refunds, or privacy, please contact us through the Contact page.

When asking about an order, include your order details and a description of your question. Please do not send payment card details through the contact form. We will review your request and respond as soon as reasonably possible.

Order and delivery support

Orders are typically dispatched within 1–3 days, and estimated delivery is 6–12 days. Shipping is free on all products. We cover applicable customs duties and related import charges, so customers are not asked to pay these separately. If a carrier requests payment, contact us before paying.

Returns and refunds

You may request a return within 60 days of receiving your order. Approved refunds are generally processed within 5–10 days after the return has been received and reviewed. Please contact us for return instructions and see the Refund Policy for more information.

All prices are in USD. This policy does not limit your rights under applicable law.

Product questions

If you would like more information before ordering, tell us which product you are considering and what you would like to know. We will do our best to help you understand the information available on the website. Please follow product labels and directions, and seek advice from a qualified professional if you have an individual health concern or sensitivity.

Order changes and cancellations

If you need to correct an address, change an order, or request a cancellation, contact us as soon as possible and include your order details. We will check whether the order has entered preparation or dispatch and explain the options available. Changes cannot always be made once processing has advanced.

If dispatch is delayed, we will provide information about the delay and your available options, including cancellation and a prompt refund where required by applicable law.

Delivery concerns

If a package is delayed, appears damaged, is marked delivered but cannot be found, or contains an incorrect or missing item, contact us through the Contact page. Please provide the order details and explain the issue. Photos may be helpful when reporting visible damage. We will review the concern and work with you on an appropriate resolution.

Returns and refund assistance

You may request a return within 60 days of receiving the order. Contact us before sending an item back so we can review the request and provide instructions. After a return has been received and reviewed, approved refunds are generally processed within 5–10 days. Your payment provider may need additional time to show the refund.

How we handle requests

We aim to treat every request fairly and respectfully. Some questions may require us to review order information or contact a delivery or payment provider before we can provide a complete response. We may ask for additional details when they are needed to investigate or protect the security of an account or order.

If you are not satisfied with the response, please let us know through the Contact page and explain the remaining concern so we can review it again.