Refund Policy

Returns

You may request a return within 60 days of receiving your order. To start a return, contact us through the Contact page with your order details and the reason for the return. We will provide instructions for the next steps.

If an item arrives damaged, defective, or different from what you ordered, please let us know through the Contact page so we can help resolve the problem.

Refunds

Once your return has been received and reviewed, we will notify you of the outcome. Approved refunds are generally processed within 5–10 days. The time it takes for a refund to appear may also depend on your payment provider. Refunds are normally issued to the original payment method.

Questions

If you have questions about a return or refund, please contact us through the Contact page. This policy does not limit any rights you may have under applicable law.

How to request a return

Contact us through the Contact page within 60 days after receiving your order. Please provide your order details, identify the item you wish to return, and explain the reason for your request. For an item that arrived damaged, defective, or incorrect, photos can help us understand the issue.

We will review your request and provide the relevant return instructions, including the return destination and any information needed to identify your package. Please do not send an item back before contacting us, as this may make it difficult to identify and process the return.

Preparing an item for return

Follow the instructions provided by our customer service team. Package the item securely to help protect it in transit and include the information requested so we can match it to your order. Keep any proof of shipment until the return has been resolved. If an item has leaked or been damaged, let us know before sending it so we can advise on suitable handling.

Damaged, defective, or incorrect items

If your order arrives with a problem, contact us through the Contact page and describe what happened. We may ask for details or photographs to help investigate. Depending on the circumstances and applicable law, we will work with you on an appropriate remedy, which may include a replacement or refund.

When a refund is issued

After the return is received and reviewed, we will inform you of the outcome. Approved refunds are generally processed within 5–10 days and are normally sent to the original payment method. Your bank or payment provider may need additional time to display the credit after it is processed.

If the expected refund has not appeared, first check with your payment provider. If you still need help, contact us through the Contact page with your order details. We will review the status with you.

Changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We will check its status and explain the options available. An order already prepared or dispatched may need to follow the return process. Any rights available under applicable law continue to apply.